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iMax offers business process optimization with numerous add-on features in a newly introduced form, web self-care portal for carriers as well as customers. The portal enhances the service accessibility & transparency by minimizing the workforce and enables easy configuration of carrier’s profile, rating & routing products. Apart from managing carrier profile and technical details, the web self-care portal also allows credit management that includes online payment transfer, credit transactions, and many other functionalities for prepaid customers.

Key Features

Allows customers to access their accounts through a web portal

Online sales / support assistance for new customers

Web promotion of products, plans, and hot destinations

Online real-time recharge / payment facility

Analytical reporting through CDR summary download

Multiple product configuration support

Key Benefits

End users can get instant access to call details reports

Effective and profitable management of call traffic

Lessens the threshold for activating new services

Enables opening of a completely new vertical in the existing carrier business

Minimizes the risk of fraud through password protection

Less or no interaction with customer support due to the platform’s self-care architecture