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Panamax’s BillCall: A Convergent Billing Solution for Competitive Communication Service Providers
Posted by Sumit Bose on / May 4, 2016

Panamax’s BillCall: A Convergent Billing Solution for Competitive Communication Service Providers

According to a MarketsandMarkets report, the convergent billing market is expected to grow to $7.88 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 22.2% from 2014 to 2019.[...]

Conquering Top Conferencing Service Challenges
Posted by Vikas Desai on / January 13, 2016

Conquering Top Conferencing Service Challenges

Globalization of business, the emergence of workforce mobility, and the advancement of Cloud computing have all played key roles in transforming traditional communications, giving rise to a host of new[...]

Cloud-based IP PBX: One Small Step for Cloud, One Giant Leap for Unified Communications
Posted by Ranjit Singh on / December 10, 2015

Cloud-based IP PBX: One Small Step for Cloud, One Giant Leap for Unified Communications

Increased availability and accessibility of the cloud is driving the steady adoption of hosted Internet Protocol (IP) telephony and Unified Communications and Collaboration (UC&C) services such as cloud-based IP Private[...]

Transition from Multi-Channel to Omnichannel Banking
Posted by Ankur Girdhar on / November 10, 2015

Transition from Multi-Channel to Omnichannel Banking

MFS’ bastion of disruption has been built on two key principles of “Moving currency electronic” and “multi-channel”. MFS, in essence, is a “middleman” that doesn’t own anything – it simply[...]

Upgrade from CRM to TRM to Increase Telecom Services Revenue
Posted by Manoj Jain on / October 10, 2015

Upgrade from CRM to TRM to Increase Telecom Services Revenue

U.S. telecom industry spending is projected to reach $1.4 Trillion USD and global telecom spending will reach $5.6 Trillion USD in 2015, according to Plunkett Research. Worldwide, the VoIP service[...]

Communication Journey: Wire to Wireless
Posted by Dipak Patel on / September 10, 2015

Communication Journey: Wire to Wireless

During a discussion with one of my friends,I was left wondering how things have evolved radically for Enterprise communication, from desk landline phones to Mobile App based calling. Now, one[...]

Can Dispute Management Lead to your Organization’s Growth?
Posted by Sumit Bose on / August 10, 2015

Can Dispute Management Lead to your Organization’s Growth?

Wholesale voice business and the disputes associated with it go hand in hand. Higher the volume of business, higher are the disputes. These disputes if not handled properly can eat[...]

Unified Communications & Collaboration – The What and the Why….
Posted by Vikas Desai on / July 10, 2015

Unified Communications & Collaboration – The What and the Why….

Unified Communications and Collaboration (UC&C) is the integration of real-time applications such as video presence, IM, email, voice mail, fax, video conferencing, web collaboration and CRM. Through the integration of[...]

Simplifying Advanced Routing, Billing and Resource Management for Today’s Telecom Operators and Carriers
Posted by Ranjit Singh on / June 10, 2015

Simplifying Advanced Routing, Billing and Resource Management for Today’s Telecom Operators and Carriers

Agility, automation and enhanced operational efficiency are key to succeeding in the competitive and dynamic telecommunications marketplace. With billing, rating, routing, finance, deal, dispute and regulatory compliance, today’s telecom operators[...]