Dec 10 2015, Written by - Ranjit Singh
Cloud-based IP PBX: One Small Step for Cloud, One Giant Leap for Unified Communications
Increased availability and accessibility of the cloud is driving the steady adoption of hosted Internet Protocol (IP) telephony and Unified Communications and Collaboration (UC&C) services such as cloud-based IP Private Branch Exchange, or cloud IP PBX.Frost & Sullivan estimates that the installed user base is expanding at about 25 to 30 percent year-over-year.The convergence of these technologies means big advantages for businesses large and small, including end-users’ ability to gain significant competitive advantage and improved business productivity – all at a fraction of the cost of deploying and managing a traditional PBX solution.
Traditional PBX solutions typically require hefty upfront capital expenses, including installation, equipment and operator fees. Adding additional phone lines and locations can also be a complex and expensive process. Furthermore, connecting remote workers requires complex workarounds because these solutions were never designed to accommodate devices outside of the closed network. IP PBX systems are operated by the business user or service provider, and switch calls between VoIP users on local lines and traditional telephone users, or between two traditional telephone users in the same way that conventional PBX systems do. While IP PBX does save the cost of requiring a telephone line for each user within the organization, it still requires substantial investment in on-premise equipment and system management. A cloud IP PBX gives the user all of the features of a PBX without the expense and limitations of hardware-based systems. A subscription-based service that stores and transfers data over the Internet, cloud IP PBX offers users the additional advantage of having all call routing done by their Voice over Internet Protocol (VoIP) provider.
For large enterprises with remote branch office locations and mobile workforces, these solutions offer a more flexible and cost-effective support method that enables them to consolidate their infrastructure and deliver communications capabilities to various locations based on specific user needs rather than underlying technology.SMBs on the other hand stand to benefit from advanced functionality and large pool of in spite of budget and IT staff constraints. Both groups can replace large upfront capital outlays with predictable monthly charges.In addition to enterprise and SMB users, Cloud IP PBX also offers significant advantages to service providers.
Whether you are a service provider or an end-user, technical advancement is likely top of mind. And since neither business can remain competitive without effective communications, a scalable and secure telephony system with rapidly advancing features that is economical and easy to use is a necessity.As an early innovator of cloud communications, Panamax has developed a new way to revolutionize business phone systems and simplify IP-based telephony using the power of the cloud – Bridge2Call .
Both business customers and providers benefit from Panamax’s Bridge2Call solution, which delivers reliable, easy to use and feature-rich IP PBX services to multiple premises of one client or multiple. Individual customer data and configuration / customization settings are securely segmented and stored on one powerful server in Panamax’s state-of-the-art data center.Users can easily be added / removed and employee preferences can be set via an easy-to-use, web-based management portal.Panamax’s Cloud IP PBX also features built-in business continuity, allowing calls and faxes to be quickly, mobility and easily routed to mobile devices should a business location be inaccessible due to power or Internet failure.
For enterprises and SMBs, the solution offers reliable HD quality voice connectivity requiring zero equipment installation and running over a dedicated or shared IP connection to one or more company locations. Using the web-based management portal, businesses can refocus staff traditionally dedicated to maintaining and managing hardware-based systems on core company initiatives and reduce overall operating costs. Businesses can also take advantage of essential calling features including voicemail, automated greetings, conference calling, call waiting, call parking and transfer, call logs and many more. Furthermore, customers seeking to migrate their legacy systems to Panamax’s IP PBX Cloud can do so easily with supported SIP Trunking, which ties their existing PBX into an IP network.
Bridge2Call offers service providers a single platform they can use to deliver, manage and bill for VoIP services, opening the door to more business opportunities. Providers also benefit from a host of features, including International Number Transfer Service (INTS), reseller management, dynamic Interactive Voice Response (IVR), call and carrier management, prepaid VoIP calling cards, and more.
Infonetics predicts the IP telephony and UCC market will reach $12 billion by 2018. To learn how Panamax’s Bridge2Call can help you capitalize on the cloud and advancing VoIP solutions, contact us today.