iMax offers business process optimization with numerous add-on features in the form of web self-care Portal for carriers as well as customers. The Carrier Portal enhances the service accessibility and transparency by optimizing the workforce, and enables easy configuration of carrier profiles, rating and routing products. Apart from managing carrier profile and technical details, the web self-care portal also facilitates credit management that includes online payment transfer, credit transactions and much more for prepaid customers.
- Account access through web portals
- Online sales/support assistance for new customers
- Web promotion of products, plans and hot destinations
- Online real-time recharge/payment facility
- Analytical reporting through CDR summary download
- Multiple product configuration support